Return Policy

Last Updated: August 21, 2026

At HomeCartly, we want you to be satisfied with your purchase. If you have an issue with an item you received, please contact us so we can review your request.

Return Requests

Before sending any item back, please contact us at homecartly@gmail.com with:

• Your order number

• The name of the product

• A description of the issue

• Photos or other relevant information, when applicable

Please do not send a return to an address without first receiving return instructions from our team.

Eligible Returns

Items may be eligible for a return if they are received damaged, defective, incorrect, or otherwise qualify under the applicable return terms provided with your order.

Products must generally be returned in their original condition and packaging where applicable.

Certain products may not be eligible for return because of their nature, condition, hygiene considerations, or other applicable restrictions.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery.

Include photographs and your order information so we can investigate and determine the appropriate resolution.

Refunds

Once a returned item has been received and reviewed, we will notify you regarding the status of your return.

If your return is approved, the applicable refund will be processed to the original payment method, subject to applicable payment-provider processing times.

Exchanges

If you need to exchange an item, contact us at homecartly@gmail.com before returning it. Exchange availability may depend on product availability.

Return Shipping

Return-shipping responsibility may depend on the reason for the return and the applicable return terms for your order. Our support team will provide instructions when your return request is reviewed.

Final Sale and Non-Returnable Items

Some items may not be eligible for return. If a product has specific return restrictions, those restrictions will be communicated on the applicable product page or at the time of purchase.

Contact Us

For return or refund questions:

HomeCartly
Email: homecartly@gmail.com

Important: This policy should be customized to match the exact return timeframe, refund rules, product exclusions, and consumer-protection requirements applicable to your business and customers.